ibosport v1 Privacy Policy

This page describes what we collect when you use ibosport v1 and how we keep that data protected. We at ibosport v1 collect personal information during account registration, deposit verification, and account activity to comply with Indonesian financial regulations and provide secure service. We do not sell your data to marketers or advertisers. We share personal information only with third-party payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions), compliance teams, and government authorities when legally required.

Our privacy commitments are built on transparency. When you open an ibosport v1 account, you agree to provide accurate personal information and accept that we process that data according to this policy. We store data securely using encryption and access controls. You retain the right to access, correct, or request deletion of your data, subject to legal retention requirements and ongoing account status.

Read this policy carefully to understand our data practices before using ibosport v1.

What Data We Collect on ibosport v1

We collect personal information during multiple stages of your interaction with ibosport v1. At registration, we collect your email address, phone number, full name, date of birth, and residential address. We use email for account communications; phone number for two-factor authentication and support contact. Birth date verifies that you meet age requirements; address establishes your location for regulatory compliance.

During Know Your Customer (KYC) verification—which we conduct before your first withdrawal—we collect copies of government-issued identification (passport, national ID, or driver's license) and proof of address (utility bill or official correspondence). We verify these documents against our fraud-prevention database and retain them for the duration of your account and a reasonable period thereafter for audit purposes.

Our servers automatically collect technical information: your device type and operating system, IP address, browser type, pages visited within ibosport v1, and time spent on the platform. We use this information for platform optimization, security monitoring, and fraud detection. If you use the ibosport v1 Android app, we may collect device identifiers and app usage metrics. If you access via iOS browser, we collect similar technical data through standard web analytics.

How We Use Your Data on ibosport v1

We use your personal information for account administration, payment processing, regulatory compliance, fraud prevention, and customer support. Specifically:

• Account management: We use your email and phone to send login credentials, deposit confirmations, withdrawal notifications, and account updates. We use your address to verify your location for regulatory purposes.
• Payment processing: We share your name and payment method details with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment providers and bank processors to complete deposits and withdrawals. Your transaction history is retained for settlement verification and dispute resolution.
• Compliance and KYC: We use identity documents to verify your age, confirm your legal name matches your account registration, and maintain audit records required by Indonesian financial law.
• Fraud prevention: We analyze account activity—login patterns, deposit and withdrawal amounts, game selection, wager sizes—to detect unusual behavior consistent with fraud, money laundering, or abuse. We may flag or suspend accounts if suspicious activity is detected.
• Customer support: When you contact our support team, we access your account information to investigate your issue and provide assistance. Support interactions are logged and retained for dispute resolution.

We do not use your data for marketing, advertising, or sale to third parties. We do not send promotional emails or SMS unless you explicitly opt in. We do not sell, rent, or share your personal information with data brokers or advertising networks.

Our ibosport v1 Data Processing and Third Parties

We process all personal data on servers located within and outside Indonesia. Data may be transferred to servers in other countries for backup, compliance verification, or fraud-prevention purposes. Any international data transfer is subject to encryption and contractual protections requiring recipient organizations to maintain confidentiality and security standards equivalent to ours.

We share personal information with third parties only in specific circumstances. Payment processors handling online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet transactions receive your name and account details so they can process your payments. These processors are bound by confidentiality agreements and data-protection standards. Our compliance team may share transaction records with Indonesian financial authorities if legally required (e.g., Anti-Money Laundering investigations). We do not share your personal data with marketing firms, advertising networks, or other commercial entities.

Your privacy is a fundamental right we respect. We collect data only to operate ibosport v1 securely and compliantly, and we protect that data with industry-standard encryption and access controls.

Data Security and Retention on ibosport v1

We store personal data on secure servers using encryption (TLS for data in transit, AES-256 for data at rest). Access to personal information is restricted to ibosport v1 staff members who need it for their roles—account administration, compliance verification, fraud investigation, customer support. Staff members sign confidentiality agreements and are trained on data-protection practices. We conduct regular security audits and penetration tests to identify and fix vulnerabilities.

We retain personal data for as long as your account is active. After account closure, we retain data for a minimum of five years to comply with Indonesian financial-record retention requirements and to support potential dispute resolution. Identity documents and KYC verification records are retained for the same period. Transaction records (deposits, withdrawals, gaming activity) are retained longer due to regulatory obligations.

We implement safeguards against unauthorized access, alteration, or deletion of personal data. These include user authentication (username and password), session encryption, and activity logging. However, no security system is foolproof. While we maintain industry-standard protections, we cannot guarantee absolute protection against sophisticated attacks or insider threats.

Your Rights and Choices Regarding Your Data on ibosport v1

You have the right to access your personal data by logging into your ibosport v1 account or requesting a data export from our support team. You may request correction of inaccurate or incomplete information through your account settings or by contacting support. You may request deletion of your data after account closure, subject to our legal obligation to retain financial records for a minimum of five years. We process access, correction, and deletion requests within thirty days of receipt.

You may opt out of non-essential communications (e.g., promotional offers) by adjusting your notification preferences in your account settings. However, we will continue to send essential communications such as deposit confirmations, withdrawal notifications, security alerts, and legal notices regardless of your preferences.

If you believe we are processing your data in violation of applicable law, you may lodge a complaint with Indonesian data-protection authorities. We remain committed to resolving data-protection concerns; contact our privacy team at the email address listed at the end of this policy.

Cookies and Tracking on ibosport v1

We use cookies to maintain your login session and remember your preferences (language, theme, notification settings). These are session cookies that expire when you close your browser. We also use analytics cookies to measure platform usage, identify popular features, and optimize performance. Analytics cookies do not collect personally identifiable information; they aggregate usage patterns anonymously.

We do not use third-party advertising cookies or behavioral tracking to follow you across websites. Your gaming activity on ibosport v1 is used only to calculate your account balance and settle game outcomes; we do not use it to build advertising profiles or sell to marketers.

You can control cookies through your browser settings. Disabling cookies may prevent you from logging into ibosport v1, so we recommend keeping cookies enabled for essential functionality.

Jurisdiction, Updates, and Contact on ibosport v1

We store personal information on servers that may be located outside Indonesia. You acknowledge that data protection laws vary by jurisdiction, and data stored outside your location may be subject to different legal protections. However, we apply consistent privacy standards regardless of server location, and all international transfers are encrypted and contractually protected.

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of ibosport v1 after such changes constitutes acceptance of the updated policy.

If you have questions about this privacy policy, want to access or delete your data, or wish to lodge a complaint, contact our privacy team via in-app chat or email during standard business hours (09:00–17:00 Jakarta time, Monday–Friday). We aim to respond to privacy inquiries within five business days.